Delivery & Returns
MASURI DELIVERY POLICY
The costs below are for UK mainland only, for all other areas please get in touch for costs and information.
MASURI HELMETS
Delivery Costs
- Free delivery for orders over £100
- £4.95 delivery on purchases under £100
Delivery Process
- A tracking link will be sent from the courier company once your goods are dispatched
- 21 day leadtime on delivery from approval of your logo sample for ‘core coloured’ helmets
- 21 day leadtime on delivery from approval of your logo sample for ‘secondary coloured’ helmets
- 42 day leadtime on delivery from approval of your logo sample for the ‘any coloured’ selection of helmets
- Courier delivery times: 8am-6pm, Monday-Friday
- If you’re not in to receive your delivery, a re-delivery service is available, a card will be left for you to re-arrange for the delivery to be made again, or have it signed for by a neighbour or for it to be left in a safe place.
MASURI FULLY CORE RANGE (NOT CUSTOMISED) TEAMWEAR
Delivery Costs
- Free delivery for orders over £100
- £4.95 delivery on purchases under £100
Delivery Process
- A tracking link will be sent from the courier company once your goods are dispatched.
- Courier delivery times: 8am-6pm, Monday-Friday
- If you’re not in to receive your delivery a re-delivery service is available, a card will be left for you to re-arrange for the delivery to be made again, or have it signed for by a neighbour or for it to be left in a safe place.
MASURI FULLY CUSTOMISED TEAMWEAR
(Made-to-Order)
Minimum order of 10 units per garment, per order. 100% Deposit is required at point of order.
Delivery Costs
- Under £400 – £4.75 per box
- £400 and above = no delivery charge
Delivery Process
- A tracking link will be sent from the courier company once your goods are dispatched.
- UK only – 5 week lead-time on delivery from approval of your teamwear proofing visual (this will be supplied to you via email a few days after your order has been placed).
- Courier delivery times: 8am-6pm, Monday-Friday
- If you’re not in to receive your delivery a re-delivery service is available, a card will be left for you to re-arrange for the delivery to be made again, or have it signed for by a neighbour or for it to be left in a safe place.
MASURI RETURNS POLICY
OUR RETURNS POLICY IS AS FOLLOWS:
CORE UN-CUSTOMISED PRODUCTS (TEAMWEAR AND HELMETS)
- We will accept returns for exchange or refund as long as the product is returned to Masuri unworn/unused, labels still on with a proof of purchase within 14 days of you receiving the product/consignment.
- Product should be returned to Masuri head office (UK only, if you are an international customer, please call us on 01962 715 818 for more information).
- Buyer pays for postage.
CUSTOMISED PRODUCTS (TEAMWEAR AND HELMETS)
- We will not accept returns on customised product as you have signed off a proof of the garment
- It is the customer’s responsibility to ensure that the proof is correct in all areas. Please be sure to double-check layout and design before approving artwork.
- If a proof containing errors is approved by the customer, the customer is responsible for payment of all original costs of manufacture including corrections and replacements
- Customer’s signature on artwork approval is contractually binding for payment of all services rendered. All artwork must be approved by the customer with an authorised signature before a job can be entered into production.
- If a garment/product is found to be faulty, they will be applicable for exchange only (like for like).
- The product needs to be returned to Masuri unworn/unused, labels still on with a proof of purchase within 14 days of receipt.
- Product should be returned to Masuri head office ((UK only, if you are an international customer, please call us on 01962 715 818 for more information).
- Buyer pays for postage.
IF YOU HAVE ANY QUESTIONS ABOUT THE DELIVERY OR RETURN OF MASURI PRODUCTS, PLEASE GET IN TOUCH WITH A MEMBER OF OUR TEAM.